Hacienda Paradise Hotel | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

Book here and pay

10% less

than on Booking.com!

Key details

About the Hotel

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

“The hotel's location is conveniently close to vibrant 5th Avenue.”view full review

Hacienda Paradise Hotel is a 4-star boutique hotel offering comfortable accommodations just one block from the vibrant Fifth Avenue. With a range of family-friendly amenities and a restaurant, it provides an ideal base for a relaxing stay in Playa del Carmen.

Rooms & Amenities

Rooms at Hacienda Paradise Hotel measure 312 ft^2, featuring modern amenities such as air conditioning, cable TV, and free Wi-Fi. Options include Colonial Patio Rooms with garden or pool views, Colonial Balcony Rooms that accommodate up to 4 guests, and the luxurious Master Suite.

Dining Options

Hacienda Paradise Hotel offers a restaurant that serves a daily Continental breakfast with fresh seasonal fruit, home-baked goods, and regional specialties. Guests can also enjoy various dining options at nearby establishments within walking distance.

Leisure & Activities

The hotel features an outdoor pool surrounded by a tropical garden, providing a tranquil setting for relaxation. The concierge can arrange activities such as diving and archaeological tours, enhancing the guest experience.

Location & Transportation

Situated in a central location, Hacienda Paradise Hotel offers close proximity to Playa del Carmen Main Beach, shops, and restaurants. Transportation options include nearby bus stops and airport services, making it easily accessible for guests.

View all

Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room Balcony

Max:

2 persons

325 sq. feet

Bed options:

2 Double beds

Shower

Bathtub

room details

Check Prices

Double Room Balcony

Max:

2 persons

325 sq. feet

Bed options:

1 King-size bed

Shower

Bathtub

room details

Check Prices

Quadruple Room Pool View

Max:

2 persons

380 sq. feet

Bed options:

2 Double beds

Shower

Bathtub

room details

Check Prices

Show all roomsLess

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen1700 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.1 mi

Cancun (CUN) 34.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Enjoyable Breakfast Experience

“The breakfast offered was simple yet satisfying, consisting of eggs, fresh fruits, coffee, and a good hibiscus juice. I appreciated the pleasant atmosphere while dining by the pool.” view full review

Spacious and Functional Room

“I loved that my room was spacious and functional, with a lovely balcony. It provided the perfect spot to unwind after a day of exploring.” view full review

Beautiful Pool Area

“The pool area was a highlight of my stay, surrounded by lush greenery and flowers. It created a tranquil environment for relaxation.” view full review

Comfortable Accommodations

“The accommodations were very comfortable, with clean bedding and ample space. I felt well-rested during my stay.” view full review

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Services

Paid airport shuttle
Pet amenities available
Housekeeping
Car hire
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Patio
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

Map view

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

2200 ft

Landmark

Los Fundadores Park

4300 ft

Museum

Museo Frida Kahlo Playa Del Carmen

2500 ft

Beach

Kool Beach Club

2300 ft

Beach

Mamita's Beach Club

3000 ft

Landmark

Gaston Charo Art Gallery Playa del Carmen

2300 ft

Gallery

Tierra Huichol

2500 ft

Landmark

Sun Jaguar

2800 ft

Landmark

La 5ta Hacienda

2700 ft

Landmark

Galeria Lamanai

3100 ft

Landmark

Galeria de Arte 5ta Avenida

3100 ft

Landmark

La Sirena's Fine Mexican Handcrafts

3600 ft

Landmark

Corazon de Mexico

4100 ft

Night club

Mandala Playa del Carmen

2100 ft

Nearby

Mall

Quinta Alegria Shopping Mall

800 ft

Museum

3D Museum of Wonders

800 ft

Church

Nuestra Senora del Carmen Catholic Church

800 ft

Night club

Coco Bongo

1600 ft

Beach

Playacar

300 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

700 ft

Gallery

Riviera Art Gallery

800 ft

Gallery

La Galeria de Playa Art Gallery

1100 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1000 ft

Avenida entre 24 y 34 calles 5a

Caminarte

1100 ft

Aquarium

Aquarium Beach

1500 ft

Shopping Area

Plaza Las Americas

300 ft

Casino

Grand Riviera Casino

1500 ft

Store

MEGA Soriana

1700 ft

Shopping Area

Plaza Calle Corazon

1700 ft

Store

ME Dive Center

1900 ft

Restaurants

Senor Frog's Playa del Carmen

500 ft

Calle Quinta Avenida Calle 22 Norte

Bella Italia Pizzeria

200 ft

Avenida 10 y calle 20 Colonia Quintas Del Carmen

EZ Sports Bar

300 ft

5th Avenue btwn 12th and 14th Streets

Cantina Mamitas

300 ft

Calle 28

Starbucks Playacar

300 ft

Paseo Xaman-Ha Lt 19 Plaza Playacar

McCarthys Irish Pub

400 ft

Avenida 1

Los Aguachiles Calle 34

900 ft

Avenue 25 Calle 34

Reviews and Ratings

Reviews from guests about their experience.

62%

loved their spa retreat and can’t wait to return.

6.2/10

Nice

Rooms

7.4

Location

9.4

Service

8.2

Dining

6.0

Juan

United States, March 2025

6.0/10

During my stay, I enjoyed the great location near the beach and 5th Avenue, which made it convenient for dining and activities. However, the room had several issues like humidity and an outdated bathroom. Additionally, the staff friendliness varied, and I experienced delays during check-out, which marred my overall impression.

Rooms

5.0

My room was spacious but came with a damp smell and old furnishings. Some amenities, like the A/C, took a while to cool the room adequately.

Service

5.0

While some staff members were friendly and helpful, I encountered a lack of attention at the front desk during check-in and check-out, which was frustrating.

Location

8.0

The location was fantastic, being just a street away from the main strip, allowing me to enjoy the nightlife without the disturbance of noise.

Dining

5.0

Breakfast was offered but could be improved in variety and portion sizes. The extra charge for milk and other items felt unnecessary.

Facilities

6.0

The hotel had a pool and was clean overall, but several amenities, like a bar and restaurant near the pool, were not operational.

Mary

United States, March 2025

6.0/10

The Hacienda Paradise Hotel delivered a pleasant stay overall, showcasing a terrific location just a block from 5th Avenue. The room was spacious and clean, but certain areas of the hotel could use some refurbishment. The breakfast was disappointing due to limited options and the extra charge for milk in coffee felt unnecessary.

Rooms

8.0

The room was comfortable and clean, with a huge bed. yet the bathroom showed signs of wear and lacked some attention.

Service

7.0

While the staff were friendly and helpful, there were communication issues regarding transportation which left me frustrated.

Location

10.0

Absolutely ideal location, just a minute's walk to 5th Avenue. making it perfect for accessing beaches and dining.

Dining

5.0

Breakfast offerings were limited and quite bland. and it was disappointing that I had to pay extra for milk.

Facilities

8.0

The hotel grounds were well-kept with a small pool. but the overall feel did need some updating.

Michael

United States, March 2025

6.0/10

I had a pleasant stay at Hacienda Paradise Hotel overall. The location is fantastic, just a short walk from the beach and 5th Avenue. The staff were incredibly friendly and helpful, and the atmosphere was generally peaceful, although there was a noisy event on Friday night that lasted until 3am. The breakfast options were a bit lacking but manageable.

Rooms

8.0

The rooms were large and comfortable, with beautiful views of the garden. I particularly loved the impressive towel art. However, some issues like plumbing did arise during the stay.

Service

10.0

The service was excellent. The staff went above and beyond to ensure my stay was enjoyable. They provided helpful information and even surprised me with extra assistance at checkout.

Location

9.0

The location was ideal. It's conveniently situated close to the beach and plenty of restaurants, yet still peaceful at night. I appreciated being just a street away from the main drag.

Dining

5.0

Breakfast was included but wasn't the best. I found the options limited, and extras like eggs came with an additional charge. Many mornings I chose to eat elsewhere for better choices.

Facilities

7.0

The hotel has a nice pool area and offered basic amenities like WiFi, although it was a bit hit and miss. Overall, the facilities were adequate for a relaxing stay.

Herman

United States, March 2025

6.2/10

My stay at Hacienda Paradise Hotel was fantastic, with spacious rooms and a wonderful location just off 5th Avenue. The staff's friendliness and attentiveness elevated my experience. Although some minor noise could be heard from nearby establishments, it didn't significantly impact my enjoyment. The breakfast selection was delicious, featuring an array of Mexican pastries and fresh fruits.

Rooms

10.0

I was impressed by the size and cleanliness of the room, which had a lovely terrace overlooking the pool area. The high ceilings made it feel even more spacious.

Service

10.0

The staff was really good-very friendly and helpful. Special thanks to Gonzalo and Rosi, who went above and beyond to assist me during my stay. They really made me feel cared for.

Location

10.0

The hotel's location is perfect; it's just a block away from 5th Avenue, allowing easy access to restaurants and nightlife while still being in a quieter area away from the noise.

Dining

10.0

The breakfast was impressive, offering a variety of options including delicious Mexican pastries, fresh fruit, and hot items. It was definitely a highlight of my mornings.

Facilities

9.0

The hotel has a nice courtyard with a pool, providing a great place to relax. However, the nighttime noise from the neighboring hotel could be a bit distracting while at the pool.

William

United States, November 2024

6.8/10

I had a decent stay at Hacienda Paradise Hotel. The location is great, just a block off 5th Avenue, allowing easy access to restaurants and shopping. The staff was friendly and helpful, making me feel welcomed. However, I faced some issues, particularly with the noise and some maintenance problems in my room. Overall, it has potential, but improvements are definitely needed.

Rooms

6.0

My room was basic but clean; however, I encountered issues with the toilet not flushing properly. It seems like the maintenance could use some attention, as other guests reported similar concerns about their rooms.

Service

9.0

The staff was super friendly and accommodating, always ready to help with questions. I really appreciated their warm hospitality throughout my stay.

Location

10.0

The hotel's location is fantastic, close to 5th Avenue and within walking distance to many attractions, including the beach.

Dining

5.0

Breakfast was included, but it was quite basic. I wasn't impressed with the options, and it took longer than expected for hot items. I ended up going to nearby places for better meals.

Facilities

7.0

The hotel has great amenities, but the overall upkeep needs work. I noticed gaps in doors and some old furniture that could use refreshing. The outside areas were nice and well-kept, though.

Access exclusive early booking discounts.

Choose your spa escape today!

Check Rates

Hacienda Paradise Hotel, Playa del Carmen

About the Hotel

Rooms & Amenities

Dining Options

Leisure & Activities

Location & Transportation

Choose your room type

Price and Room Availability

Getting around

Facilities

General

Services

Spa & Leisure

Room features

Bathroom

Media

Location

Reviews and Ratings