Hacienda Paradise Hotel | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

“The hotel's location is conveniently close to vibrant 5th Avenue.”view full review

Hacienda Paradise Hotel offers modern amenities and comfortable accommodations just one block from Fifth Avenue. This 4-star boutique hotel features an outdoor pool surrounded by a tropical garden and a restaurant serving a daily Continental breakfast.

Rooms & Amenities

The Hacienda Paradise Hotel features three room types: Colonial Patio, Colonial Balcony, and Master Suite. All rooms are equipped with air conditioning, free Wi-Fi, cable TV, and a rain shower, with select rooms offering garden views or a private balcony.

Dining Options

The on-site restaurant, Nuestra Casa, serves a large variety of cold and hot dishes, natural juices, and specialties from various regions of Mexico. Guests can enjoy a signature breakfast featuring fresh seasonal fruit and homemade pastries.

Leisure & Activities

Leisure amenities include an outdoor pool and proximity to Playa del Carmen Main Beach, offering sun and sand. The hotel is pet-friendly and activities such as diving and archaeological tours can be arranged through the concierge desk.

Location & Transportation

Hacienda Paradise Hotel is conveniently located near Fifth Avenue, providing easy access to shops, bars, and restaurants. Public transportation options include nearby bus stations and an airport shuttle service within walking distance.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room Balcony

2 persons

30 m²

2 Double beds

Shower

Bathtub

room details

Double Room Balcony

2 persons

30 m²

1 King-size bed

Shower

Bathtub

room details

Quadruple Room Pool View

2 persons

35 m²

2 Double beds

Shower

Bathtub

room details

King Room Pool View

2 persons

35 m²

1 King-size bed

Shower

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen500 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 km

Cancun (CUN) 56.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Enjoyable Breakfast Experience

“The breakfast offered was simple yet satisfying, consisting of eggs, fresh fruits, coffee, and a good hibiscus juice. I appreciated the pleasant atmosphere while dining by the pool.” view full review

Spacious and Functional Room

“I loved that my room was spacious and functional, with a lovely balcony. It provided the perfect spot to unwind after a day of exploring.” view full review

Beautiful Pool Area

“The pool area was a highlight of my stay, surrounded by lush greenery and flowers. It created a tranquil environment for relaxation.” view full review

Comfortable Accommodations

“The accommodations were very comfortable, with clean bedding and ample space. I felt well-rested during my stay.” view full review

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Services

Paid airport shuttle
Pet amenities available
Housekeeping
Car hire
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Patio
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

Map view

Avenida 10 Entre Calle 20 Y 22, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

670 m

Landmark

Los Fundadores Park

1.3 km

Museum

Museo Frida Kahlo Playa Del Carmen

760 m

Beach

Kool Beach Club

690 m

Beach

Mamita's Beach Club

890 m

Landmark

Gaston Charo Art Gallery Playa del Carmen

690 m

Gallery

Tierra Huichol

760 m

Landmark

Sun Jaguar

840 m

Landmark

La 5ta Hacienda

820 m

Landmark

Galeria Lamanai

940 m

Landmark

Galeria de Arte 5ta Avenida

920 m

Landmark

La Sirena's Fine Mexican Handcrafts

1.1 km

Landmark

Corazon de Mexico

1.2 km

Night club

Mandala Playa del Carmen

640 m

Nearby

Mall

Quinta Alegria Shopping Mall

230 m

Museum

3D Museum of Wonders

230 m

Church

Nuestra Senora del Carmen Catholic Church

230 m

Night club

Coco Bongo

460 m

Beach

Playacar

80 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

210 m

Gallery

Riviera Art Gallery

230 m

Gallery

La Galeria de Playa Art Gallery

310 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

300 m

Avenida entre 24 y 34 calles 5a

Caminarte

310 m

Aquarium

Aquarium Beach

440 m

Shopping Area

Plaza Las Americas

80 m

Casino

Grand Riviera Casino

450 m

Store

MEGA Soriana

500 m

Shopping Area

Plaza Calle Corazon

510 m

Store

ME Dive Center

560 m

Restaurants

Senor Frog's Playa del Carmen

140 m

Calle Quinta Avenida Calle 22 Norte

Bella Italia Pizzeria

60 m

Avenida 10 y calle 20 Colonia Quintas Del Carmen

EZ Sports Bar

80 m

5th Avenue btwn 12th and 14th Streets

Cantina Mamitas

80 m

Calle 28

Starbucks Playacar

80 m

Paseo Xaman-Ha Lt 19 Plaza Playacar

McCarthys Irish Pub

110 m

Avenida 1

Los Aguachiles Calle 34

260 m

Avenue 25 Calle 34

Reviews and Ratings

Reviews from guests about their experience.

Juan

United States, March 2025

6.0/10

During my stay, I enjoyed the great location near the beach and 5th Avenue, which made it convenient for dining and activities. However, the room had several issues like humidity and an outdated bathroom. Additionally, the staff friendliness varied, and I experienced delays during check-out, which marred my overall impression.

Rooms

5.0

My room was spacious but came with a damp smell and old furnishings. Some amenities, like the A/C, took a while to cool the room adequately.

Service

5.0

While some staff members were friendly and helpful, I encountered a lack of attention at the front desk during check-in and check-out, which was frustrating.

Location

8.0

The location was fantastic, being just a street away from the main strip, allowing me to enjoy the nightlife without the disturbance of noise.

Dining

5.0

Breakfast was offered but could be improved in variety and portion sizes. The extra charge for milk and other items felt unnecessary.

Facilities

6.0

The hotel had a pool and was clean overall, but several amenities, like a bar and restaurant near the pool, were not operational.

Mary

United States, March 2025

6.0/10

The Hacienda Paradise Hotel delivered a pleasant stay overall, showcasing a terrific location just a block from 5th Avenue. The room was spacious and clean, but certain areas of the hotel could use some refurbishment. The breakfast was disappointing due to limited options and the extra charge for milk in coffee felt unnecessary.

Rooms

8.0

The room was comfortable and clean, with a huge bed. yet the bathroom showed signs of wear and lacked some attention.

Service

7.0

While the staff were friendly and helpful, there were communication issues regarding transportation which left me frustrated.

Location

10.0

Absolutely ideal location, just a minute's walk to 5th Avenue. making it perfect for accessing beaches and dining.

Dining

5.0

Breakfast offerings were limited and quite bland. and it was disappointing that I had to pay extra for milk.

Facilities

8.0

The hotel grounds were well-kept with a small pool. but the overall feel did need some updating.

Michael

United States, March 2025

6.0/10

I had a pleasant stay at Hacienda Paradise Hotel overall. The location is fantastic, just a short walk from the beach and 5th Avenue. The staff were incredibly friendly and helpful, and the atmosphere was generally peaceful, although there was a noisy event on Friday night that lasted until 3am. The breakfast options were a bit lacking but manageable.

Rooms

8.0

The rooms were large and comfortable, with beautiful views of the garden. I particularly loved the impressive towel art. However, some issues like plumbing did arise during the stay.

Service

10.0

The service was excellent. The staff went above and beyond to ensure my stay was enjoyable. They provided helpful information and even surprised me with extra assistance at checkout.

Location

9.0

The location was ideal. It's conveniently situated close to the beach and plenty of restaurants, yet still peaceful at night. I appreciated being just a street away from the main drag.

Dining

5.0

Breakfast was included but wasn't the best. I found the options limited, and extras like eggs came with an additional charge. Many mornings I chose to eat elsewhere for better choices.

Facilities

7.0

The hotel has a nice pool area and offered basic amenities like WiFi, although it was a bit hit and miss. Overall, the facilities were adequate for a relaxing stay.

Herman

United States, March 2025

6.2/10

My stay at Hacienda Paradise Hotel was fantastic, with spacious rooms and a wonderful location just off 5th Avenue. The staff's friendliness and attentiveness elevated my experience. Although some minor noise could be heard from nearby establishments, it didn't significantly impact my enjoyment. The breakfast selection was delicious, featuring an array of Mexican pastries and fresh fruits.

Rooms

10.0

I was impressed by the size and cleanliness of the room, which had a lovely terrace overlooking the pool area. The high ceilings made it feel even more spacious.

Service

10.0

The staff was really good-very friendly and helpful. Special thanks to Gonzalo and Rosi, who went above and beyond to assist me during my stay. They really made me feel cared for.

Location

10.0

The hotel's location is perfect; it's just a block away from 5th Avenue, allowing easy access to restaurants and nightlife while still being in a quieter area away from the noise.

Dining

10.0

The breakfast was impressive, offering a variety of options including delicious Mexican pastries, fresh fruit, and hot items. It was definitely a highlight of my mornings.

Facilities

9.0

The hotel has a nice courtyard with a pool, providing a great place to relax. However, the nighttime noise from the neighboring hotel could be a bit distracting while at the pool.

William

United States, November 2024

6.8/10

I had a decent stay at Hacienda Paradise Hotel. The location is great, just a block off 5th Avenue, allowing easy access to restaurants and shopping. The staff was friendly and helpful, making me feel welcomed. However, I faced some issues, particularly with the noise and some maintenance problems in my room. Overall, it has potential, but improvements are definitely needed.

Rooms

6.0

My room was basic but clean; however, I encountered issues with the toilet not flushing properly. It seems like the maintenance could use some attention, as other guests reported similar concerns about their rooms.

Service

9.0

The staff was super friendly and accommodating, always ready to help with questions. I really appreciated their warm hospitality throughout my stay.

Location

10.0

The hotel's location is fantastic, close to 5th Avenue and within walking distance to many attractions, including the beach.

Dining

5.0

Breakfast was included, but it was quite basic. I wasn't impressed with the options, and it took longer than expected for hot items. I ended up going to nearby places for better meals.

Facilities

7.0

The hotel has great amenities, but the overall upkeep needs work. I noticed gaps in doors and some old furniture that could use refreshing. The outside areas were nice and well-kept, though.